TD Bank of the Future Kiosks
Emotive: Delightful digital experience that can be navigated with a finger or a keyboard and mouse configuration.
Lightweight: Easy to use lightweight UX framework based on existing online standards.
Note: specific UX Goals are proprietary.
Internal TD success metrics reached [details propritary].
Kiosk launched at several "Bank of the Future" branches across Canada.
Create a UX design language and UX design library for a "Bank of the Future" kiosk.
Use effective visual cues for non-technical customers that are used to visiting a physical branch.
Compensate for physical environmental factors such as floor space and light reflection on kiosk screens.
Animation and transition design UX framework integrated with shopping cart metaphor.
Understand UX legal implications, mitigation of risk and exposure to the organization.