Koodo Mobile Self Serve Portal
Brand consistency: make it feel like a TELUS branded product.
Clarity: Create clear navigation, site structure, layout, language for self serve customers.
Re-Usable: UX framework that can be used for new digital content storefront platforms.
Millions of dollars in cost savings by reducing calls to call centre [details are propritary].
Portal self serve framework used to new brand.
Integrate secure logins with TELUS.com and TELUSmobility.com portals.
Work with 10+ product managers and business development staff across the country to merchandise digital content offerings.
Provide analysis and recommendations for staffing.
Provide and analyze weekly campaign and quarterly data reports to help new department achieve internal funding benchmarks.